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Terms of Service

Last Updated: October 3, 2026 · Version: v2.0

Terms of Service

MADE Baseball, Client Terms

These terms explain how MADE Baseball works, what we expect from families and players, and what you can expect from us. Please read them before you book. They are written in plain English on purpose. If anything is unclear, contact us before you book and we will explain it.

1. Who We Are and What These Terms Cover

"MADE Baseball," "MADE," "we," and "us" mean MADE BASEBALL, LLC, a limited liability company organized in Arizona and registered to do business in Florida, based in St. Cloud, Florida. "You" means the person using this website or booking our services. If you are booking for a child, "you" means the parent or legal guardian, and "player" means the child.

These terms cover:

  • this website, madebaseball.com (the "Site"); and
  • our baseball instruction: private lessons, Hustle Ball classes, camps, clinics, and team or program training (together, the "Services").

By using the Site or booking, paying for, or attending any Service, you agree to these terms. If you do not agree, please do not use the Site or book a Service.

2. How Booking and Payment Work (CageList)

This Site is for information and marketing. It does not take bookings or payments. Lessons are booked and paid for on CageList, a separate online marketplace. When you click a "Book" button on this Site, you leave madebaseball.com and go to CageList.

CageList, LLC is a separate company. It is affiliated with MADE Baseball through common ownership: our founder, Isaac Hess, also founded CageList. CageList is not the provider of our instruction and does not supervise our coaching. MADE Baseball is. The provider of your lessons on CageList is MADE BASEBALL, LLC, not any individual coach.

When you book on CageList, two sets of terms apply together:

  • These terms govern our Services and your relationship with MADE Baseball: coaching, safety, conduct, risk, photos, and this Site.
  • CageList's Terms of Service govern your CageList account, how payments are processed (through Stripe), how bookings are held and confirmed, the waiver you sign there, and CageList's own dispute process.

If the price, cancellation window, or other booking details shown to you at CageList checkout differ from a general statement on this Site or in these terms, the details shown at checkout for your booking control.

A few more booking rules:

  • You must be at least 18 to hold an account and book. A parent or guardian books for any player under 18.
  • Keep your account information accurate, and keep your login private.
  • All new bookings and reschedules go through CageList. Please do not pay a coach directly, or arrange sessions by text, email, or phone outside CageList. Booking on CageList keeps your waiver, payment record, and cancellation protections in one place.
  • Pricing and availability change. Current lesson prices are on our pricing page.
  • Some Florida families pay with Step Up For Students scholarship funds instead of a card. See Section 13.
  • We do not store full card numbers. Payments are handled by CageList and Stripe.

3. Cancellations and Rescheduling

Our standard is simple: cancel or reschedule at least 24 hours before the session starts. You do this in your CageList account.

  • The exact window, and what you get back, is shown on your booking and at checkout. The window shown for your booking is the one that applies. CageList's Terms (Section 6 on cancellations and Section 20 on lessons) explain how those windows work.
  • Cancelling inside the window, but before the session starts, is handled the way CageList's terms and your booking describe it (for example, partial credit rather than a cash refund). Missing a session entirely (a no-show) means the session is forfeited.
  • If we cancel or cannot deliver a session, you will be rescheduled or refunded as described at checkout and in CageList's terms.
  • Late cancellation rules apply even when a coach agrees you should skip a session (for example because of illness or a schedule conflict). Coaches reserve their time and often turn down other work once you book, so they do not absorb the cost of last-minute changes. If something unusual happens, contact us and we will look at it, but we cannot promise an exception.

4. Refunds and Credits

  • Single lessons, classes, and camp days. Whether a refund or credit is due depends on when you cancel and on the cancellation window shown for your booking (Section 3). Our Refund Policy explains how this works. We do not add our own processing or administrative fees to refunds.
  • Lessons booked in advance. If you book and pay for several lessons ahead of time, each lesson follows the cancellation window shown on its booking and CageList's rules. If we or CageList cannot deliver a lesson you paid for, it is rescheduled or refunded as CageList's terms describe.
  • Camps and classes are booked through CageList, so CageList's rules apply to them. Camp and class credits also expire one (1) year after purchase and are not refundable. If you cannot attend, unused credits may be held for a future MADE camp or class. Camp and class schedules are seasonal, and future offerings are not guaranteed unless posted on our official schedule.
  • Our satisfaction promise. If you are not satisfied with a private lesson, contact us within seven (7) days of the session. We will work with you to make it right. Depending on the situation, that may mean a follow-up lesson, a credit, or a refund for that lesson. We decide in good faith after talking with you.
  • Card disputes. Please contact us before disputing a charge with your bank. We can usually fix a problem faster.

5. Weather, Facilities, and Locations

  • Weather. Safety comes first. Coaches may cancel, shorten, move, or reschedule a session for lightning, severe weather, extreme heat, or an unplayable surface, and will tell you as early as they can. A weather cancellation is rescheduled or handled as credit under CageList's weather rules. It is not a cash refund unless your booking says otherwise.
  • Where we train. Private lessons are at Swing Kingz Training Facility in Saint Cloud on weekdays and at Extra Innings Orlando on weekends. Exact days and facilities are shown when you book on CageList. Camps, classes, and team training are at the location posted with each listing. These are facilities owned by other businesses, and we do not rent cages. For cage rentals, use CageList.
  • Facility rules. The locations are owned by someone else. You and your player must follow the rules of the facility and the coach's instructions, including parking, gates, hours, and areas that are off limits. A facility owner may ask anyone to leave.
  • Restrooms and amenities depend on the location and are not guaranteed.
  • In-home lessons are generally not offered. Contact us before booking if you want to ask.
  • What to bring. Glove, bat, helmet (for live hitting), water, and proper footwear for the surface. Coaches usually provide baseballs and training aids.

6. Being On Time

MADE runs on a simple rule: if you are early, you are on time. Players should arrive a few minutes before the session starts, ready to train.

A late arrival means ten push-ups: no speech, no excuse. Younger players do them together as a team, and older players start doing them on their own. If a player cannot safely do push-ups, tell the coach and we will use a safe alternative. Being late does not change the cancellation rules in Section 3.

7. Safety, Health, and Assumption of Risk

Baseball training has real, inherent risks. These include being hit by a ball or bat, falls, collisions, sprains, fractures, concussions, overexertion, heat-related illness, and equipment or surface problems. Serious injury, and in rare cases death, can happen even when everyone follows the rules.

By booking or attending, you understand these risks and choose to accept them, for yourself and, if you are a parent or guardian, for your player.

You also confirm that:

  • the player is healthy enough to take part, and you will tell the coach about any injury, condition, allergy, or limit that could affect training (including a recent concussion);
  • if a player is hurt or ill, you will keep them out of training until it is safe; and
  • if there is a medical emergency, you authorize us to call for emergency care and share needed information with responders, and you are responsible for the related costs.

Your coach may stop an activity, change the plan, or remove a player at any time for safety.

8. Waivers, Release, and Limits on Our Liability

Waiver. Before a player takes part, a waiver must be signed. We use CageList's waiver, which you sign when you book. It is on file in your CageList account, and you can read it at cagelist.com/waiver. We do not use a separate MADE waiver (see our Liability Waiver page). Where the signed waiver covers a topic, the signed waiver controls over these terms for that topic.

Release. To the fullest extent the law allows, you release MADE Baseball, its members, coaches, staff, and affiliates (and the owners of the facilities where we train) from claims for injury, loss, or damage connected to taking part in our Services. This does not release claims caused by gross negligence or willful misconduct, and it does not limit anything the law does not allow us to limit.

Minors. If you sign for a minor, you confirm that you are the player's parent or legal guardian with the authority to do so. Florida law limits what a parent can release on a child's behalf. Under these terms a parent's release for a minor covers the inherent risks of the activity, to the fullest extent Florida law allows, and does not cover anything the law does not let a parent release. Florida law also requires specific notice language for this kind of release. That language is in the waiver you sign, and the waiver controls.

Limits. To the fullest extent the law allows, MADE Baseball is not liable for indirect, incidental, or consequential losses, and our total liability for any claim connected to a Service is limited to the amount you paid for the session at issue.

No guarantee of results. We teach and encourage, but progress depends on the player's effort, health, and many things we do not control. We do not guarantee any result, improvement, playing time, team placement, or college or professional outcome.

9. Parents, Guardians, and Players Under 18

  • A parent or guardian must hold the CageList account, accept these terms, and sign the waiver for any player under 18.
  • For a player's first lesson, a parent or guardian should be present. After that, the coach decides what works best, and lessons with minors always take place where a responsible adult can see the session.
  • For camps, classes, and team training, drop off and pick up on time, give us current emergency contact details, and keep your phone on and reachable during the session.
  • Parents and guardians stay responsible for their child's conduct, supervision outside the session, and travel to and from it.
  • Adults other than the player's parent or guardian are not able to book or receive information about a minor without that parent's permission.
  • Please keep conversations with your coach respectful and, during a session, let the coach coach. Parents who disrupt a session may be asked to step away.

10. Conduct and Removal

We expect players, parents, and guests to be respectful, safe, and positive: motivation, appreciation, dedication, and effort. A coach may pause or end a session, and we may remove a player or adult from a program, for unsafe, disruptive, abusive, or inappropriate behavior, or for ignoring facility rules or coach instructions. If that happens, the session or program is not refunded.

11. Photos and Video

We sometimes take photos and video during sessions to give instructional feedback and to share highlights. Unless you opt out, you give MADE Baseball permission to use photos and video of the player taking part in our Services for marketing and promotion, including on this Site, on social media, and in email, without payment.

  • To opt out, email support@madebaseball.com before your first session (or at any time after). We will stop using the player's image in future material. Opting out has no effect on the player's coaching or booking.
  • If you opt out, we will not feature the player in new photos or videos that we publish. We may still film for private instructional feedback with your permission.
  • We will not publish a minor's full name next to their photo or video unless the parent or guardian agrees.
  • If you want us to remove something already posted, email us and we will make a reasonable effort to take it down. We cannot remove copies that others have already saved or shared.

12. Intellectual Property

The Site and everything on it belongs to MADE Baseball or its licensors. That includes our name, logo, "MADE" and "Hustle Ball" branding, "MADE Method" materials, text, photos, video, drills, graphics, and design. You may view the Site and share links to it. You may not copy, sell, republish, or build on our material, or use our name or logos, without written permission.

If you send us a message, review, photo, or other content, you keep ownership of it, and you give us permission to use it to run and promote MADE Baseball (we will not use a minor's content for marketing without a parent or guardian's okay).

13. Step Up For Students and Other Scholarship Payments

If you pay with Step Up For Students (or another scholarship) funds, the program's own rules also apply, including what is eligible and how unused funds must be returned. Where the program's rules require us to return funds to the program rather than to you, we will follow those rules. These terms still apply to your attendance, conduct, risk, and every other part of the Services.

14. Using This Site

  • Use the Site lawfully. Do not try to break, scrape, overload, or gain unauthorized access to it, and do not send spam or harmful code through our forms.
  • Information on the Site is general information about baseball training. It is not medical, legal, or professional advice. Drills and tips on the Site and blog are used at your own risk, and a player should stop if something hurts.
  • We try to keep the Site accurate and up to date, but we do not promise that it is free of errors, that prices and schedules shown here are current (checkout controls), or that it will always be available.
  • How we handle personal information is explained in our Privacy Policy.

15. Third-Party Links and Affiliate Links

The Site links to other websites that we do not own or control, including CageList, Stripe, Step Up For Students, social platforms, and retailers. We are not responsible for their content, products, or practices, and their own terms and privacy policies apply once you leave the Site.

Some links on our gear pages and in some articles are affiliate links, including links to Amazon. If you buy through one, we may earn a small commission at no extra cost to you. As an Amazon Associate, we earn from qualifying purchases. The seller, not MADE Baseball, handles your purchase, shipping, returns, and warranty. Gear suggestions are our opinions and not a guarantee that a product is safe or right for your player.

16. Disputes and Governing Law

If something goes wrong, please contact us first at support@madebaseball.com or 407-498-6602. Most issues can be fixed with a conversation. For bookings made on CageList, CageList's own support and dispute process may also be available to you.

These terms are governed by the laws of the State of Florida and applicable U.S. federal law. If a dispute cannot be resolved informally, it must be brought in the state or federal courts located in Osceola County, Florida, and you agree to those courts' jurisdiction, except that you may use a small-claims court where you live if the claim qualifies.

17. Changes to These Terms

We may update these terms from time to time. We will post the new version here with a new "Last Updated" date. Changes apply from the date they are posted, and they do not change a booking you have already paid for. If you do not agree with a change, please stop using the Site and do not make new bookings.

18. General

  • If a part of these terms cannot be enforced, the rest still applies.
  • If we are slow to enforce one of these terms, we have not given up the right to enforce it later.
  • These terms, the CageList waiver you sign, and the details shown at CageList checkout together are the full agreement between you and MADE Baseball for the Services. They replace any older version of these terms.
  • You may not transfer your rights under these terms without our written consent.

19. Contact Information

MADE BASEBALL, LLC
St. Cloud, Florida
Phone/Text: 407-498-6602
Support: support@madebaseball.com
General: getmade@madebaseball.com